How does the Return process work?

For apparel purchases, we offer returns and refunds only in the case of defective product delivery and no other cases are entertained (Subjected to internal policies). Please note that size changes are not yet entertained at our end, and customized merchandise cannot be returned or refunded. If you wish to initiate a return, kindly contact us by submitting your details via Email (support@rolloman.com) along with your Order ID and invoice and a valid reason for the return. To find your respective order details, simply login to your account. As we do not provide a reverse pick-up facility, we kindly request you to self-ship the product back to us.

Primarily we will exchange the product in case of a defect or the wrong product is delivered and if the issue is not resolved we will consider a refund of the amount (Subjected to internal policies) and request should be raised with in 24hours of receiving the product.

How does the Cancellation process work?

We allow cancellation of order within that day of order or till the order is dispatched (which ever is earlier). Other than that no cancellation is allowed for cancellation the request should be raised through dashboard and through email.

for eg: If you Ordered an item on Wednesday 10:00 AM we allow cancellation till the end of that day (ie. Wednesay 11:59 PM) or if the product is dispatched by wednesday 5:00 PM no cancillation is allowed.

What are the terms and conditions for a refund?

Returns: In the case of eligible returns, the product amount will be added to the same payment mode is paid.
Cancellations: we allow cancellation of the product as per above discussed policy, the refund will be initiated within 1-2 days.
If the order cancellation is requested after the product is shipped, there will be no cancellation accepted. Please note that we will deduct the shipping fee & Other Charges (if any) from the actual order amount. (if we accept the cancellation subjected to internal policies)

Defective/Damaged in transit: In case of damaged product, after the verification by team the new product will be dispatched by us if same product is not available customers can ask for store credits or coupons of the same order value or they can get the refund to original payment source.

Wrong/Missing Products: If you receive damaged products or if you receive an incorrect product, we will be happy to exchange the goods or provide you with a full refund for the price you paid for the goods. This will be done once we have received the products and completed the necessary quality check and the returned product should be in its original condition, unused, undamaged, unworn, unwashed, and in its original packaging.

What is the refund policy for returns of orders placed during a sale?

In the case of returns for orders placed during a sale, only the amount paid by you will be refunded. The current product price will not be refunded.

What are the terms of the Return Policy?

Customers can initiate a return within 24 hours after an order has been delivered, applicable only for apparel purchases. Only If you have received a defective product, please send us images via Email with order details. The returned product should be in its original condition, unused, undamaged, unworn, unwashed, and in its original packaging. Failure to comply with these conditions may result in the return being rejected. Please ensure that the items are securely packaged to prevent any loss or damage during transit.

Additionally, please note that Cash On Delivery handling charges are non-refundable. In the interests of hygiene, we may refuse returns if it is evident that the item has been worn, washed, or soiled.

In case I return the products, will the COD / Shipping charges be credited back?

No, COD and shipping charges are one-time charges and are non-refundable.