Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are dispatched within 1-2 days after placing the order.
Delivery times vary by location:
- Metro Cities: 7-8 working days.
- Other Regions: 10 working days.
Shipping charges, if applicable, will be calculated and displayed during checkout. Charges depend on the weight of the package and delivery location.
If you do not receive your order within 10-12 days, please contact our customer support team with your order details for prompt assistance.
Yes, we deliver to most locations in India. Delivery times may vary based on your location.
If your order is lost in transit, contact our customer support team with your order details. We will assist you in resolving the issue.
Delivery address changes are allowed only if the order has not been dispatched. Please contact our customer support for assistance.
You can email us at support@rolloman.com with your order details for any assistance regarding your order.
Refunds for eligible orders will be Initiated from us to the original payment source or in form of store credits/Coupon Codes within 1-2 days after the approval.
If you need to swap an item
Returns and Exchanges
Returns are accepted only for defective or damaged products and must be initiated within 24 hours of delivery.
Unfortunately, we do not offer returns for size-related issues at this time.
To initiate a return, email support@rolloman.com with your order ID, invoice, and valid reason.
No, customers are required to self-ship the product back to us. If any Adjustments of Payments they will be done in form of Store Credits or Coupon Code.
Returned products must be in their original condition: unused, undamaged, unworn, unwashed, and in original packaging.
If verified, we will exchange the product or issue a refund/store credit if the same product is unavailable.
No, cancellations are not accepted once the order has been dispatched.
COD and shipping charges are non-refundable.
Refunds for sale purchases will be limited to the amount paid, not the current product price.